UAE Delivery

Our order dispatches occur from Monday to Friday, and you can expect your order to arrive 1-2 business days after purchase. You will receive an email notification confirming your order, along with tracking information and a dispatch email once your item is on its way to you. Please note that Urbnwhyt is not responsible for any delays with packages once sent.

International Delivery

If you would like to place an order for delivery outside of the UAE, please contact us at We will get back to you within 24 hours regarding shipping costs and delivery times. NOTE: In addition to the shipping cost that is chargeable, you may be charged custom duties upon delivery, this amount depends on the countries import & tax charges.

No Refund, Only Exchange

Need to return something to us? Contact us!
As a small family-run brand, we are unable to offer refunds. Each piece is meticulously handcrafted, so we appreciate your consideration when placing an order.
We have a 2-day exchange policy. Returned items must be in original condition, unworn, unaltered, unwashed, and with their tags attached. Take care when trying on garments, as we cannot accept items with makeup marks, stains or odors.
Items marked on discount or sale are not eligible for exchange

Cancellation Policy

If you are cancelling your order because you've changed your mind, please note that orders cant be cancelled once the payment is processed.

Damages and Issues

Please inspect your order upon reception and contact us immediately within maximum 2 days from delivery of your order if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns / Exchange Process

Email  to organise your return.

Please include the following details in your email:
2.Order number
3.The product you wish to return
4.Reason for return
5.The product you wish to exchange to
6.Receipt or proof of purchase

We will notify you once we’ve received your return request, and let you know if the exchange was approved or not. Please allow 24-48 hours for us to get back to you regarding your return.
Return costs will be at your expense as we do not offer free returns. Ensure the package reaches us safely by using a tracking service. 

Got a question?

If you do have any questions about a piece you’ve received, we are always here to help.
Telephone: (+971) 54 231 9885